LIVLIFEBIGGER EXPERIENCES PRIVACY POLICY
Publication Date: June 6th, 2025
The Company respects the User’s privacy and is committed to protecting it. The Company has a legal duty to protect any Personal Information or data collected from the User. This Privacy Policy sets out the ways in which the User’s Personal Information is obtained and stored by the Company, and the conditions on which the Company may use that data and information.
1 INTERPRETATION
In this Privacy Policy, unless inconsistent with or otherwise indicated by the context –
1.1 “Parties” means the User and the Company, and “Party” means either one of them as the context may indicate;
1.2 “Personal Information” means information relating to the User, including but not limited to (i) views or opinions of the User or of another individual about the User and (ii) information relating to the User’s race, sex, gender, sexual orientation, pregnancy, marital status, nationality, ethnic or social origin, colour, age, physical or mental health, well-being, disability, religion, conscience, belief, cultural affiliation, language and birth; education, medical, financial, criminal or employment history; names, identity number and/or any other personal identifier, including any number(s), which may uniquely identify a User, account or client number, password, pin code, numeric, alpha, or alpha-numeric design or configuration of any nature, symbol, e-mail address, domain name or IP address, physical address, cellular phone number, telephone number or other particular assignment; blood type, fingerprint or any other biometric information; personal opinions, views, or preferences; correspondence that is implicitly or expressly of a personal, private or confidential nature (or further correspondence that would reveal the contents of the original correspondence); and corporate structure, composition and business operations (in circumstances where the User is a juristic person) irrespective of whether such information is in the public domain or not;
1.3 “Processing” means any operation or activity or any set of operations, whether or not by automatic means, concerning Personal Information, including the collection, receipt, recording, organisation, collation, storage, updating or modification, testing of, retrieval, alteration, consultation or use, dissemination by means of transmission, distribution or making available in any other form by electronic communications or other means, or merging, linking, blocking, degradation, erasure, or destruction, and “Process” has a corresponding meaning;
1.4 “Privacy Policy” means the privacy policy set out herein.
2 SECURITY
2.1 The Company does not warrant that the Website is completely secure, although it shall use all reasonable endeavours to keep any Personal Information safe.
2.2 In order to provide adequate security to all Users of the Website and to monitor activities prohibited under law the User hereby agrees to the Company’s appointed service providers’ right to intercept, monitor, block, read, delete, or access all data sent to the Website or any other communication facility provided by the Company.
2.3 The Company cannot guarantee that documents or files downloaded from the Website (if applicable) will be free from viruses and the Company does not accept any responsibility for any damage or loss caused by any virus. The User hereby indemnifies the Company and its service providers and affiliates against any possible damages, expenses or losses as a result of delivering computer programs or any other code that may damage the Website, infrastructure, or the service provider’s infrastructure.
3 PERSONAL INFORMATION
3.1 The User hereby agrees that by submitting Personal Information to the Company or by using the Website, the User consents to the Processing of Personal Information submitted to the Company in accordance with this Privacy Policy.
3.2 General
3.3 The Company shall –
3.3.1 only Process Personal Information in accordance with the applicable laws prevailing in South Africa and in terms of this Privacy Policy;
3.3.2 not disclose or otherwise make available the Personal Information to any third party (including sub-contractors and staff) other than authorised personnel or third parties who require access to such Personal Information strictly in order for the Company to operate the Website or to provide services to the User, unless the User has provided its prior written permission to do so to the Company;
3.3.3 ensure that all persons that have access to the Personal Information are bound by appropriate and legally binding confidentiality and non-use obligations in relation to the Personal Information; and
3.3.4 take appropriate, reasonable, technical, and organisational measures to ensure that the integrity of the Personal Information in its possession or under its control is secure and protected against unauthorised or unlawful processing, accidental loss, destruction or damage, alteration, disclosure, or access.
3.4 Information collected by the Company
The User agrees that the Company may collect, store and use the following information –
3.4.1 information about the User’s computer and about the User’s visits to and use of the Website (including but not limited to the User’s internet protocol address, geographical location, browser type, referral source, length of visit and number of page views);
3.4.2 information that the User provides for the purpose of booking services, such as intake forms, and questionnaires;
3.4.3 any other information that the User chooses to input on the Website, including but not limited to information submitted through the Website; and
3.4.4 information that other users share about the User.
3.5 Cookies
3.5.1 Cookies may be used by the Company to understand the User better. Cookies allow the Company to understand who has seen which pages and advertisements, in order to determine how frequently particular pages are visited, and to determine the most popular areas of the Website.
3.5.2 The User is entitled to adjust its browser so that cookies are not accepted. Should the User do this, he/she will still be able to browse the Website, but certain functions may not be available.
3.5.3 Cookies do not contain Personal Information. The Company does not exchange cookies with any third party websites or external data suppliers.
3.6 Use of Personal Information
3.6.1 Personal Information submitted on the Website or by any other communication will be used for the purposes specified herein.
3.6.2 The User hereby consents to the use of his/her Personal Information to allow the Company to –
3.6.2.1 provide the User with access to information on the Website;
3.6.2.2 administer the Website and the services provided or to be provided to the User;
3.6.2.3 improve User experience by personalising the Website;
3.6.2.4 carry out obligations arising from any contracts entered into between the User and the Company, insofar as it is applicable;
3.6.2.5 notify the User about changes to the services provided;
3.6.2.6 send the User email notifications as requested by the User;
3.6.2.7 provide the User with information, products and services relating to the information, products or services of the Company, which the Company thinks may be of interest, by email or similar technology. The User is entitled to inform the Company at any time if the User does not wish to receive marketing communication;
3.6.2.8 provide third parties with statistical information about the Website users, which information will not include Personal Information;
3.6.2.9 deal with enquiries and complaints made by or about a User relating to the Website or Content; and
3.6.2.10 use the information for such other things as may be required by the Company, or may be ancillary to, the administration of the Website or the provision of its services.
3.6.3 It is the User’s responsibility to obtain the necessary consent from a third party prior to submitting a third party’s Personal Information to the Website, and the User accordingly warrants that any such consent has been obtained in respect of any Personal Information uploaded by the User, the following being applicable thereto –
3.6.3.1 the User shall provide the aforementioned consents (insofar as it may be applicable) to the Company within 5 days of receipt of a written demand from the Company to that effect; and
3.6.3.2 the User hereby indemnifies the Company and holds it harmless against any claims, damages, or losses as a result of the User’s failure to obtain the aforementioned consents from the third parties.
3.6.4 The Company stores Personal Information and other data for as long as it is necessary to provide products and services to the User and others, including those described above. Personal Information will be destroyed once it has become obsolete, unless the Company is required to retain it in terms of any applicable laws.
3.7 Disclosures
3.7.1 The Company may disclose information about the User to any of its employees, officers, agents, suppliers, or subcontractors insofar as reasonably necessary for the purposes as set out herein and to enable the Company to provide its products and services and conduct its business.
3.7.2 In addition, the Company may disclose information about the User –
3.7.2.1 to the extent required to do so by law;
3.7.2.2 in connection with any legal proceedings or prospective legal proceedings;
3.7.2.3 in order to establish, exercise or defend its legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and
3.7.2.4 to the purchaser (or prospective purchaser) of any business or asset, which the Company contemplates selling, to the extent required.
3.8 Notification of a Personal Information security breach
3.8.1 The Company shall –
3.8.1.1 notify the User in writing, immediately if it becomes aware or has reasonable grounds to believe that the Personal Information of a User has been accessed or acquired by an unauthorised person, and take all appropriate steps to limit the compromise of Personal Information and to restore the integrity of the affected information systems as quickly as possible;
3.8.1.2 as soon as reasonably possible thereafter, engage with any persons who may be appointed by the Company to discuss the security breach, to report all relevant facts relating to the compromise and steps to be taken to mitigate the extent of the compromise and loss occasioned by the compromise; and
3.8.1.3 provide the User with details of the Personal Information affected by the compromise, including but not limited to, the nature and extent of the compromise, and, where possible, details of the identity of the unauthorised person/s who are known to or who may reasonably be suspected of, having accessed or acquired the Personal Information.
3.8.2 Immediately upon notifying the User as set forth in clause 3.8.1, the Company shall –
3.8.2.1 at its own cost, take all necessary steps to mitigate the continuation of the compromise, the repetition of a similar compromise, and mitigate the extent of the loss occasioned by the compromise of the Personal Information;
3.8.2.2 implement all measures reasonably necessary to restore the integrity of its information system; and
3.8.2.3 notify all affected Users.
4 USER’S RIGHTS
4.1 The User has the right to decide which Personal Information is kept about the User. The Company shall provide the User with (free of charge) confirmation whether or not it holds Personal Information about the User and with further details regarding the Personal Information so held (if applicable). If the User is concerned that any of the information so held is incorrect, the User must contact the Company immediately. The User is further entitled to request that any such information be deleted or the use thereof restricted.
4.2 The User is entitled to instruct the Company not to utilise the User’s Personal Information for direct marketing purposes or in any further manner by emailing the Company at any time to the following email address: liv@livlifebiggerexperiences.com.
5 GENERAL
5.1 Communication, dispatch and receipt
5.1.1 Data messages sent from the Company to the User is deemed to be received when the complete message is outside the control of the Company’s systems (at the time it has left such system).
5.1.2 Data messages from the User to the Company are only deemed to be received by the Company when the Company responds thereto. Such acknowledgement further does not give legal effect to that message, unless specifically indicated by the Company to the contrary.
5.2 Attribution of data messages to originator
The User hereby agrees and warrants that the data message sent under his/her name, was sent by the User or a person that had authority to act on his/her behalf in respect of the data message.
6 COMPLAINTS
Users may use the email address provided in clause 4.2 to lodge applicable complaints or concerns in respect of this Privacy Policy.